What is the spinning time?
On average, the Vortex spins for over a minute and then some. See our average time in the materials section. As you master the art of spinning, you could probably get it even longer!
Last updated: October 05, 2019 06:06
How do I care for my Vortex?
A microfibre cloth will help buff up your Vortex and remove small bits such as oil from your fingers. If you choose to use polish, please ensure it’s suitable for the metal you get.
Last updated: October 05, 2019 06:06
Can it go through the airport with it?
Yes, you will not have any problems with TSA or any transport authority whilst carrying these in transit.
Last updated: October 05, 2019 06:08
Will it really help with mental / physical issues?
Vortex is not a cure in of itself however, it provides a vehicle to learn or enhance your existing knowledge of meditation. Taking personal time out during the day can help you experience the benefits that a centuries-old pastime can offer. Meditation can be built day after day leading to you enjoying the benefits of mindfulness.
Last updated: October 05, 2019 06:08
Is this child friendly?
All the edges of Vortex are smoothed off to ensure optimum safety. However, for children under 12, we advise that they only play with the Vortex when supervised.
Last updated: October 05, 2019 06:08
Do I have to pay for shipping?
We provide free tracked shipping worldwide so you don’t need to pay a thing.
Last updated: October 05, 2019 06:09
Will I pay for import charges?
Although we do our utmost to reduce duties and taxes upfront, sometimes you will be charged the customs duties. If this occurs, you must be prepared to pay a customs charge if it comes up.
Last updated: October 05, 2019 06:09
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.